Contact Us

Get in Touch With Our Editorial Desk

Questions about a casino review, a broken link, or a tip about a non GamStop casino we've missed? We read every message.

How to Reach Us

We are a small editorial team covering casinos not on GamStop, so we prefer email over phone — it lets us research properly before replying. We aim to respond to every legitimate enquiry within two working days.

Editorial

Review tips, corrections, partnership enquiries.

contact@harlequin-survey.org

Reader Support

Help understanding a bonus or licensing question.

support@harlequin-survey.org

Response Times & What We Cannot Do

Editorial replies: 1–2 working days. Partnership replies: up to 5 working days.

Please note: we are an independent review site, not a casino. We cannot verify your account, release a withdrawal, reset a password or process a bonus on any of the non GamStop casinos we cover. For account-specific issues, contact the operator's own support team directly — most run 24/7 live chat.

Complaints About a Casino

If a casino we recommend has refused a legitimate withdrawal, voided winnings unfairly or failed to respond to support tickets, please email us with your username, the date of the incident and any screenshots. We escalate genuine, evidence-backed complaints directly to the operator's compliance team and follow up publicly in our review if the issue is not resolved.